Shipping policy
Shipping
Slice Strands Shipping Policy
1. Address Accuracy: Ensuring timely and accurate delivery is a shared responsibility. Customers must provide precise and complete shipping information during the order placement. Slice Strands disclaims any liability for delays, misdeliveries, or non-deliveries arising from inaccuracies or incompleteness in the shipping address provided by the customer.
2. No Address Changes: Once an order is confirmed, changes to the shipping address cannot be accommodated. It is imperative that customers verify the accuracy of the shipping address entered during the checkout process. In the event of an erroneously provided address, customers should promptly contact our customer service team to explore available options.
3. Shipping Notifications: Customers will receive timely shipping notifications and tracking information at the email address provided during the order process. Monitoring and tracking the shipment are the customer's responsibilities to ensure a smooth and successful delivery.
4. Estimated Delivery Timeframes: The estimated delivery timeframes may vary based on shipping methods and regions. Customers are encouraged to refer to the provided tracking information for specific details. Please note that unforeseen circumstances may impact delivery times.
5. Undeliverable Packages: Packages returned to us as undeliverable due to an incorrect address will incur additional shipping charges for reshipment. If a customer opts not to reship, a refund for the product(s) will be processed, minus the original shipping costs and any return shipping fees.
6. International Shipping: For international orders, please be aware of potential customs delays, import duties, and additional fees. Slice Strands is not responsible for these charges, and customers are advised to check with their local customs office for more information.
7. Lost or Stolen Packages: In the unfortunate event of a lost or stolen package after being marked as delivered, customers should promptly contact our customer service team. We will work to assist customers in resolving the issue within our capabilities.
8. Force Majeure: Slice Strands shall not be held responsible for delays or non-deliveries caused by circumstances beyond our control, including but not limited to natural disasters, severe weather conditions, or other force majeure events.
9. Contact Information:
For inquiries or concerns about the shipping process, address information, or other related matters, please reach out to our customer service team at info@slicestrands.com.
For more information go to https://www.slicestrands.com/shipping-returns.
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Last Updated on 04/05/2025